Property Management As It Should Be
REBECCA COLLINS
DIRECTOR
After beginning her career in a reception and administration role Rebecca found a true passion for property and investment which is why she chose to specialise in Property Management. In the fifteen years that has followed Rebecca has worked for both corporate organisations and independent boutique agencies but found one thing to be reoccurring no matter the size of the company – a focus on dollars and cents rather than providing an outstanding customer experience for tenants and landlords alike. The frustration with a misdirected focus drove her to begin her own business that focused more on building strong and enduring relationships rather than numbers. Rebecca leads her team with pride and integrity, her vast knowledge allows her to guide her colleagues and provide an exceptional level of service to her clients. Her energetic commitment to ongoing training and education ensure her team remains well ahead of changing market trends and legislation. She is enthusiastic about going that extra mile for you and her professional demeanour and warm, courteous approach plays a crucial role in helping clients to achieve their property investment goals. Her sense of humour and ability to be firm with minimum fuss stands her in good stead when negotiating and mediating on your behalf. She is highly skilled at addressing the frustrations, concerns and questions of all her clients with care and compassion. Rebecca understands the needs and expectations of landlords and tenants alike and is a talented problem solver and exceptional communicator which enables her to thrive in her role and ensure that her service is personally tailored to the individual to provide a stress free experience ensuring that her clients expectations and consistently exceeded. A dedicated property manager who prides herself on her honesty, integrity, diligence and customer service, Rebecca has extensive Residential Tenancies Act experience and is expert at representing her clients at VCAT for a variety of matters. Your investment is in most capable hands with Rebecca at the helm.
SHANNAN GREENWOOD
PROPERTY MANAGER
The most notable thing about Shannan is her enthusiasm, passion and energy, Shannan literally falls in love with every single task and executes them efficiently and thoroughly. With a keen interest in property and the rental market she is dedicated to exceed expectations and continue to grow and develop in her career in real estate. Her naturally bubbly personality means she is personable and approachable at all times and her friendly approach is what has secured her as a favourite amongst our landlords and tenants. Those fortunate enough to work with Shannan on a professional level will know that he innate ability to remember details ensures that she becomes a friend to everyone who crosses her path. Shannan's approach is simple but precise, she treats every property as if it were her own and believes that the key to her success is building trust and enduring relationships with her clients. A truly outstanding administrator and common sense approach coupled with her dedicated work ethic ensures that no situation is too big or too small for her to resolve.
MARCEL BERKA
LEASING CONSULTANT & INSPECTIONS MANAGER
With a strong interest in property for many years Marcel joined the team after a successful career in IT and website development. Identifying a need for a major improvement in the industry to provide more education, understanding and an overall better customer service experience, Marcel takes on all tasks with a meticulous attention to detail with a warm and courteous approach. Being a man of few works gives Marcel a unique ability to listen and understand his clients and tailor his service to suit the individual to provide an outstanding customer experience every time. His fascination with market trends and patterns combined with the face that he has worn both the hats of a landlord and a tenant ensures that he achieves the best results for his clients with a well-rounded understanding of every situation from all perspectives. Marcel understands that ongoing training and development is essential to continual personal and professional growth and jumps at any opportunity to learn new things to ensure he beats his personal goals. A dedicated team member who is committed to the success of our business and the clients he serves, Marcel's strong work ethic is notable in every task he takes on.